Plans change. These terms are written plainly up front so there is nothing to argue about later.
If you cancel- 30 or more days before departure — full refund
- 15–29 days before departure — 50% refund
- Fewer than 14 days — no refund, as accommodation and transport are already paid
You may move your dates once at no charge, if you tell us at least 15 days before departure and move to an available departure within six months.
If we cancelIf we cancel a trip, for any reason, you always get a full refund — or you can move to another departure.
How long it takesWithin 14 working days of the agreement, returned to the method you paid with.
Still have a question?
Send us a message — we answer everything within one working day.
Last updated 7 September 2026