The questions we get most often. If your question is not here, just ask us directly.
Can I cancel? How do refunds work?
Cancel 30 or more days ahead for a full refund · 15–29 days for 50% · under 14 days there is no refund, because accommodation and transport are already paid.
You can also postpone once at no charge if you tell us at least 15 days ahead.
Can I choose my own travel dates?
Yes. Our trips do not run on fixed departures. Pick the date that suits you and send a request; we check accommodation and guide availability, then confirm with you.
Can I travel alone?
Yes — solo travellers are common on our trips. A private room carries a single supplement, but if you are happy to share with another traveller of the same gender there is no extra cost.
What is included in the price?
Every trip page lists "What's included" and "What's not included" separately. There are no hidden costs.
As a rule, flights to the meeting point are not included.
I have a medical condition — can I still travel?
In most cases yes, but please tell us when you book so we can adjust the activities and choose suitable accommodation — avoiding steep walks, or arranging a ground-floor room.
If there is something that needs particular care, talk to us first. It costs nothing.
How do I pay?
A 50% deposit confirms the booking; the balance is due at least 14 days before departure. We send the payment details when we contact you.
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Last updated 7 September 2026